Shipping, Exchanges & Returns

1. Shipping

PAW Label ships within Israel only.

Shipping cost: ₪40 for home delivery, ₪25 to a pickup point — on orders under ₪500.
Free shipping: on orders over ₪500.
Estimated delivery time: up to 7 business days from confirmation of the order; additional delays are possible in remote areas or during exceptional peaks.
Once the order ships, you will receive an update email with tracking details.
At this stage the store operates online only, with no self-collection from a physical branch.

2. Exchanges

An item may be exchanged (for a different size or color, subject to availability) within 14 days of receiving the delivery, provided all of the following conditions are met:

The item has not been worn, damaged or used.
The price tag is still attached to the item in its original place.
The item is returned in its original packaging together with the purchase invoice.

To request an exchange, write to customer-support@paw-label.store; once the request is approved, instructions for returning the item will be sent to you.

3. Cancellation and refunds

Under the Israeli Consumer Protection Law, 5741-1981, and the Consumer Protection Regulations (Cancellation of a Transaction), 5771-2010, the customer is entitled to cancel the transaction and receive a full refund within 14 days of receiving the product.

The returned item must be in its original condition: unworn, undamaged, with the price tag attached and accompanied by the invoice.
The refund will be issued to the payment method used for the purchase, within 14 business days of the returned item arriving at the warehouse.
A cancellation that does not arise from a defect in the product or non-conformity with the order may incur a cancellation fee of up to 5% of the transaction value or ₪100 (whichever is lower), as set out in law. No cancellation fee will be charged where the reason for cancellation is a defect in the product or non-conformity with the order.
The cost of return shipping, if any, will be specified when the request is approved.

Cancellation and return requests should be sent to customer-support@paw-label.store, stating the order number and the reason for the return.